Last updated: October 5, 2026

All sales at Mahi Apparel USA are final. We do not give money refunds. If something is not right with your order, we will exchange it as explained on this page.

Exchange only

We offer exchanges only. We do not refund money to your card or in cash. You may exchange an eligible item for a different size, a different color or another item.

Exchange window

You may exchange eligible items within 14 days of the day you received your order or picked it up at our store.

Items that can be exchanged

  • The item is unworn, unwashed and undamaged.
  • The original tags are still attached.
  • The item is in its original packaging.
  • You have your receipt or order number.

Items that cannot be exchanged

  • Underwear and other intimate items, for hygiene reasons.
  • Perfume, air fresheners, soap and other personal care items once opened.
  • Items marked “Final sale” or “Clearance”.
  • Items that have been worn, washed, altered or damaged after delivery.

How to start an exchange

Contact us by phone or email before sending anything back. Tell us your order number, which item you want to exchange and what you would like instead. We will confirm that the item is eligible and tell you where to send it. If you are near our store in Doraville, Georgia, you may bring the item and your receipt there instead. Customers in other states exchange by mail.

How exchanges work

  • You may exchange for an item of the same price at no extra charge.
  • If the new item costs more, you pay the difference.
  • If the new item costs less, the difference is given as store credit, not as money back.
  • Exchanges depend on what we have in stock.

Shipping for exchanges

You pay the cost of sending an item back and the cost of shipping the new item to you, even if your original order had free shipping, unless we sent the wrong item or the item arrived damaged or defective. In that case we cover the shipping both ways.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of receiving it and include a photo. We will replace it with the correct item at no cost to you. If we cannot replace it, we will give you store credit for the full price of the item.

Wholesale orders

For wholesale and bulk orders, please report any shortage, damage or defect within 7 days of receiving the order. We will replace the affected items. Wholesale orders cannot be exchanged because of a change of mind.

Contact us

Mahi Apparel USA
5269 Buford Highway, Suites 17 & 18, Doraville, GA 30340
Phone: (678) 599-2304
Email: [email protected]